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Message par Benoît le Jeu 17 Nov 2011 - 9:33

Nous recrutons 2 personnes pour notre siège europe aux Glaisins.
voici les annonces en anglais.
Si vous êtes intéressés, vous pouvez adresser votre candidature à cet e-mail:
hr_europe@patagonia.com

bonne journée
Benoit


- Trilingual Direct Sales Assistant – Pro Sales

JOB DESCRIPTION

Date: November 2011

Job Title: Trilingual Customer Service Assistant – Direct Sales/ Pro Sales

Reports to: Direct Sales Manager

Location: PATAGONIA EUROPE HEADQUARTERS – ANNECY (France)


Job Outline:
The Trilingual Customer Service Assistant will be in charge of all customer service issues and sales administration related to our Pro Sales business in Europe.
The position requires product knowledge, strong phone communication, organizational and computer skills, accuracy and a common sense for high quality service, in order to build and maintain sustainable relationships with the outdoor professionals, who get our gear at a great price.

Responsibilities:
o Provide excellent customer service to outdoor professionals calling Patagonia Europe.
o Help in developing the program all over Europe.
o Work with our Direct sales system (LineaVAD): enter orders placed by phone or email, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
o Provide answers to all kind of email requests coming in through a dedicated pro sales email account.


Profile and skills required for the job:
French or English as native language (or bilingual level), fluent in the second language. Good level of German.
Product knowledge or interest in products
Excellent customer service skills
Strong communication skills (mostly over the phone and by email)
Advanced level of computer user skills.
Friendliness, tactfulness, patience and liability.
Problem-solving oriented and organized
Autonomy
Outdoor sports oriented.

Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customer, and vendors.



- Trilingual Direct Sales Assistant – e-commerce
JOB DESCRIPTION

Date: November 2011

Job Title: Trilingual Customer Service Assistant – Direct Sales/ e-commerce

Reports to: Direct Sales Manager

Location: PATAGONIA EUROPE HEADQUARTERS – ANNECY (France)


Job Outline:
The Trilingual Customer Service Assistant will be in charge of all customer service issues and sales administration related to our e-commerce business in Europe.
The position requires strong phone communication, organizational and computer skills, accuracy and a common sense for high quality service, in order to build and maintain sustainable relationships with the customers.

Responsibilities:
o Provide excellent customer service to customers calling Patagonia Europe.
o Work with our Direct sales system (LineaVAD): supervise download of automated integrations of orders placed on our website, enter orders placed via mail order, follow up with adjustments, cancellations and returns during the season, issue credit notes and invoices.
o Provide answers to all kind of email requests coming in through our website.
o Assist in proofing the European website during the seasonal switch (twice a year).
o Work closely with accounting department for accounting follow up (unpaid transactions, reimbursements) and understand tax concerns to handle properly VAT aspects of the business.


Profile and skills required for the job:
French or English as native language (or bilingual level), fluent in the second language. Good level of Italian. Fourth language (German) is an asset.
Excellent customer service skills
Strong communication skills (mostly over the phone and by email)
Advanced level of computer user skills.
Friendliness, tactfulness, patience and liability.
Problem-solving oriented and organized
Autonomy
Outdoor sports oriented.

Employee Conduct: It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customer, and vendors.



Benoît

Nombre de messages : 214
Date d'inscription : 13/07/2007

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Message par NinjaVolant le Ven 18 Nov 2011 - 20:58

Est-ce encore d'actualité ?

A ++++
NinjaVolant
NinjaVolant

Nombre de messages : 284
Age : 48
Localisation : ARGONAY
Date d'inscription : 11/11/2010

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Message par Benoît le Lun 21 Nov 2011 - 10:08

nous lançons le recrutement, nous communiquons les offres cette semaine sur les sites spécialisés.

Benoît

Nombre de messages : 214
Date d'inscription : 13/07/2007

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